When you’re investing in an extended auto warranty, trust is everything—and that’s exactly why so many people search for “motoassure admin bbb” before committing. MotoAssure Administration, a well-known vehicle service contract provider, claims to offer peace of mind when unexpected repairs strike. But how reliable are they really?
The Better Business Bureau (BBB) is one of the most trusted sources for business reputation, and its ratings, reviews, and complaints can reveal a lot. From customer service performance to warranty claim handling, this article dives into MotoAssure’s BBB profile so you can make an informed decision about whether they’re the right provider—or a potential red flag.
What Is MotoAssure Administration, Exactly?
First things first—MotoAssure Administration isn’t the dealership or the company that sells you the warranty at the lot. It’s the administrator of the contract. That means they handle the actual logistics—processing claims, approving or denying repairs, and, of course, dealing with unhappy customers when things go sideways.
Their official site, motoassureadmin.com, outlines various vehicle protection plans, emphasizing coverage for engines, transmissions, electrical components, and more. Sounds great, right? But the real question is: Do they deliver on those promises?
Why Are People Searching “MotoAssure Admin BBB”?
Let’s decode the search intent behind this keyword. People who Google “motoassure admin bbb” are:
- Evaluating credibility: Is MotoAssure a trustworthy company or a warranty scam?
- Reading real complaints: What have other customers gone through?
- Looking for help: How do I file a complaint or get my issue resolved?
- Checking legitimacy: Is MotoAssure even accredited by the BBB?
This kind of search isn’t casual. It’s the kind you do when money is on the line and trust is hanging by a thread.
MotoAssure’s BBB Profile: The Raw Truth
You can find MotoAssure Administration’s Better Business Bureau profile here. Let’s break it down.
📊 Key Stats (as of 2025):
- Total Complaints in Last 3 Years: 249
- Complaints Closed in the Last 12 Months: 38
- BBB Accreditation Status: Not Accredited
- BBB Rating: B to B-, depending on the time of review
A B rating might not sound too bad, but context is everything. The company has received nearly 250 complaints in 3 years. That’s a significant number, especially considering these are complaints serious enough to be escalated to the BBB.
What Are People Complaining About?
Let’s talk about the real meat of the issue—the customer experience.
Here are some actual complaint summaries filed with the BBB in 2024 and 2025:
❌ Wiring Harness Not Covered (Jan 2025)
A customer filed a complaint after being told their wiring harness wasn’t covered, even though it wasn’t listed as an exclusion in the contract. MotoAssure responded by stating it was considered “wear and tear”—a gray area many warranty companies use to deny claims. The customer rejected this explanation.
⌛ Delayed Refunds (May 2025)
Another customer reported significant delays in receiving their refund. After several back-and-forths, the issue was marked “Resolved,” but it took multiple attempts and weeks of frustration.
⚙️ Transmission Claim Denied (April 2025)
One consumer was shocked to find their transmission claim denied due to “improper fluid levels.” The selling agent (Lariat Automotive Group) upheld MotoAssure’s denial based on contract terms. Again, we see contract wording used as a defense against payment.
So, Is MotoAssure Legit or a Red Flag?
Here’s the honest answer: MotoAssure Administration is a real company that provides genuine services. They’re not some fly-by-night scam. However, the volume and nature of complaints indicate a pattern of dissatisfaction, particularly around:
- Denied claims based on technicalities
- Delays in issuing refunds
- Confusing contract language
They’re not alone in this; many extended auto warranty providers walk a thin line between covered and excluded, which leaves customers feeling burned.
The Importance of Reading the Fine Print
If there’s one takeaway from the BBB complaints, it’s this: Read your contract like your financial sanity depends on it—because it does.
A wiring harness not covered? A transmission denied due to “improper fluid levels”? These sound absurd at first, but if your contract allows those exclusions, there’s little you can do.
💡 Pro Tip: Before you buy, ask for the full sample contract—not the brochure—and take your time reviewing it. Highlight what’s excluded. Ask how “wear and tear” is defined. It can save you thousands.
How to File a Complaint Against MotoAssure
If you’ve already had a bad experience and feel like you’re hitting a wall, the BBB is actually a decent starting point.
Here’s how to do it:
- Go to MotoAssure’s BBB Profile.
- Click “File a Complaint.”
- Choose the type of complaint (refund, warranty issue, etc.).
- Be detailed. Include documentation.
- Be patient—but persistent.
BBB complaints often get a response, even if it’s not always the one you want.
Are Extended Warranties Like MotoAssure Worth It?
This is a broader question, but totally fair to ask. Extended warranties can be a lifesaver or a money pit, depending on:
- Your car’s age and mileage
- Your tolerance for risk
- The specific terms of the plan
If you’re someone who sleeps better at night knowing big repairs are covered, and you fully understand the exclusions, a service contract can offer peace of mind. But if you hate navigating red tape and aren’t confident reading contract jargon, you might end up frustrated—just like some of the customers on the BBB site.
Real-World Example: Two Sides of the Coin
✅ “My engine repair was covered, and I only paid $100.”
One customer praised MotoAssure for covering a major engine repair that would’ve cost over $3,000. They only had to pay a $100 deductible. They read the contract thoroughly, understood their coverage, and had a smooth claim process.
❌ “I paid thousands and got nothing but headaches.”
Another reviewer was less lucky. Their repair was denied due to the dealership saying the issue was “pre-existing.” They felt blindsided and regretted ever buying the contract.
Final Thoughts: Should You Trust MotoAssure Administration?
If you’re considering MotoAssure, here’s what to remember:
- They’re not a scam, but complaints are real and frequent.
- They’re not BBB accredited, which may matter to you if you value third-party endorsements.
- They do resolve issues, but often only after persistence from the customer.
- The contract matters more than the brochure. Always read the fine print.
In short, MotoAssure Administration isn’t a villain—but it’s not a saint either. Like many in the extended warranty space, they operate in shades of gray.
FAQ on MotoAssure Admin & the BBB
❓ Is MotoAssure BBB Accredited?
No, MotoAssure Administration is not currently accredited by the BBB.
❓ What’s Their BBB Rating?
As of mid-2025, their rating ranges from B to B-, based on customer complaint volume and responsiveness.
❓ Can I Trust Their Service?
You can, but you’ll need to go in with eyes wide open. Read the contract thoroughly and document everything.
❓ What’s the Best Way to File a Complaint?
Go directly through the BBB complaint system. It gets attention.